Returns policy

Every Papercuts piece is made after you order. Here is exactly what applies if you change your mind.

How long you have
You have 14 days from delivery to withdraw from your order, no reason needed. Email us at info@papercuts.eu with your order number.

What can’t be returned
Products made to your specifications: custom sizes, colours or designs, and Custom Projects. These have no right of withdrawal, and we tell you before you order.

How to send it back
We agree the method and pick-up date together. The piece must be unused and in its original packaging. Return shipping is paid by the customer. For large pieces, send us a photo of the packaging and we’ll find the most economical way. In Athens we can collect it ourselves, by arrangement.

Refused or uncollected deliveries
If you choose cash on delivery and refuse or do not collect the parcel, the order is cancelled and the parcel returns to us. Delivery in both directions is charged to you, and we ask for this amount before accepting a new order from you. Your 14-day right of withdrawal is unaffected. You exercise it by writing to info@papercuts.eu, not by refusing the parcel.

When you get your money back
We refund the order amount, including standard delivery, within 14 days of receiving the product. The refund goes back to your original payment method. If the piece shows wear from use, we deduct the corresponding amount.

If it arrives damaged
Email us photos within 3 days of delivery. We replace it or refund you, and we pay the shipping.